PERFUME ARTS

Perfume Arts

Booking, Cancellation & Refund Policy

Last Updated: 29 May 2026

Perfume Arts is committed to providing a premium fragrance experience for weddings, corporate functions, private events, and customised gifting solutions. As our services and products are prepared specifically for each client and event, the following booking, cancellation, and refund terms apply.

Event Bookings

A booking is only confirmed once a quotation has been accepted and any required deposit has been received. Dates are reserved exclusively for your event once the booking has been confirmed.

Deposits

Deposits may be required to secure an event date. Unless otherwise agreed in writing, deposits are non-refundable as they are used to reserve your booking date and begin planning, preparation, and resource allocation for your event.

Event Cancellations

If you need to cancel your booking, please notify us as soon as possible in writing. Refunds for cancellations may be considered at our discretion depending on:

  • The notice period provided;
  • The stage of preparation already completed;
  • Products already ordered, prepared, or customised for your event; and
  • Costs already incurred by Perfume Arts.

Any approved refunds will be communicated in writing and processed within a reasonable timeframe.

Changes to Bookings

We understand that event requirements may change. Requests to adjust guest numbers, fragrance selections, packaging, branding, labels, or other event details should be submitted as early as possible. While we will make every reasonable effort to accommodate changes, we cannot guarantee modifications once production or preparation has commenced. Additional costs may apply where changes increase quantities, materials, or production requirements.

Customised and Personalised Orders

Perfume products prepared specifically for an event, corporate gifting project, wedding favour order, branded activation, or any personalised request are custom-made to client specifications. As a result, customised or personalised products are generally not eligible for return, exchange, or refund once production has begun.

Damaged or Incorrect Orders

If you receive products that are damaged, defective, or materially different from the agreed order specifications, please notify us within 48 hours of receipt. Where appropriate, we may request photographs or additional information to assess the issue. If a fault is confirmed, Perfume Arts may, at its discretion:

  • Replace the affected items;
  • Repair the issue where possible; or
  • Provide a partial or full refund.

Service Issues

If you believe there was a problem with the Perfume Bar service provided at your event, please contact us as soon as reasonably possible after the event so that we can review the matter and work towards a fair resolution.

Refund Processing

Where a refund is approved, it will be processed using the original payment method where reasonably possible. Processing times may vary depending on banking institutions and payment providers.

Delivery Policy

Last Updated: 29 May 2026

Perfume Arts provides custom fragrance products and event services tailored to each client's requirements. As our products are prepared specifically for individual events, corporate gifting projects, weddings, and other custom orders, delivery arrangements are agreed upon directly with each client during the quotation and ordering process.

Delivery Arrangements

Delivery requirements, timelines, and costs will be discussed and confirmed with the client before an order is finalised. Delivery may be arranged through a third-party courier service or by another mutually agreed method.

Delivery Timeframes

Estimated delivery dates are provided in good faith based on the information available at the time of ordering. While we make every reasonable effort to meet agreed timelines, delivery dates cannot be guaranteed and may be affected by factors beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Delivery Costs

Any delivery or courier charges will be communicated and agreed upon before an order is confirmed. Delivery costs may vary depending on:

  • Delivery location
  • Order size and quantity
  • Packaging requirements
  • Delivery urgency
  • Courier provider rates

Client Responsibilities

Clients are responsible for providing accurate delivery information, including:

  • Recipient name
  • Delivery address
  • Contact details
  • Any special delivery instructions

Perfume Arts cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

Risk and Receipt of Goods

Risk in delivered products passes to the client upon successful delivery to the agreed delivery address. Clients are encouraged to inspect delivered items upon receipt and notify Perfume Arts as soon as possible if any products are damaged or incorrect.

Collection

Where agreed in advance, orders may be collected directly from a designated location. Collection arrangements will be confirmed during the ordering process.